Software Developer I – Customer Engagement

Tampa, FL
Full Time
Mid Level
Symple Lending is an innovative fintech company at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers. We are growing fast, breaking boundaries, and revolutionizing how technology impacts our world. As a Software Developer I (Customer Engagement), you’ll play a hands-on role in building, testing, and maintaining systems that power SMS, voice, and scheduling workflows. This is an early-career software developer role with mentorship built in ideal for someone eager to grow their skills while driving measurable impact on customer engagement.

The Nurturing team is responsible for orchestrating customer outreach via HubSpot, SalesMessage (SMS), and Twilio (voice). As a Software Developer I, you’ll work closely with more senior engineers and developers to implement features, troubleshoot issues, and ensure our engagement systems run smoothly. You’ll gain hands-on experience with APIs, automation, and compliance practices that ensure our phone numbers remain trusted and effective in reaching customers.

What you’ll be doing:
  • Build and maintain features in HubSpot workflows for SMS, call, and scheduling automation.
  • Assist in configuring SalesMessage templates and Twilio numbers to support outreach campaigns.
  • Support monitoring and reporting of phone number reputation to prevent SPAM/SCAM tagging.
  • Debug and fix issues in message and call delivery under senior developer guidance.
  • Document processes, workflows, and technical configurations for internal use.
  • Participate in team code reviews and learn best practices for maintainable, scalable development.
  • Collaborate with Marketing and Sales teams to ensure accurate orchestration of lead engagement.
  • Technical Foundations: Basic programming skills (JavaScript/Node.js, Typescript preferred).
  • Platform Familiarity: Introductory knowledge of HubSpot automation, SalesMessage, and Twilio APIs.
  • APIs & Workflows: Understanding of REST APIs and simple integration patterns.
  • Communication: Ability to work with non-technical teams (sales, marketing) to translate needs into workflows.
  • Compliance Awareness: Willingness to learn about telecom compliance and carrier rules for SMS/voice reputation.
  • Mentoring & Growth Expectations
  • Learn from senior engineers by pairing on outreach orchestration projects.
  • Actively participate in code reviews and adopt feedback quickly.
  • Progress toward independently owning small modules and features.
  • Build a foundation for advancing to Software Developer II by demonstrating reliability, curiosity, and technical growth.
What you’ll bring:
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
  • Some exposure to APIs, CRM workflows, and automation tools (1-2 years minimum).
  • Strong problem-solving ability and eagerness to learn telecom/engagement systems.
  • Excellent communication and collaboration skills.
Preferred Skills
  • Experience with Twilio, HubSpot, or SalesMessage.
  • 3+ years professional experience, with marketing-specific exposure a plus.
  • Familiarity with call/SMS compliance concepts such as opt-outs, DNC, or spam mitigation.
  • Understanding of basic scheduling and calendar APIs.
Why Work for Symple Lending:
  • Health insurance
  • Vision insurance and Dental
  • Life insurance
  • Flexible schedule – Hybrid schedule
  • Paid time off
  • A collaborative and innovative work environment.
  • Opportunities for professional growth and development.
  • Supportive and collaborative work environment.



 
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