Enrollment Specialist

Irvine, CA
Full Time
Mid Level
Symple  Lending,  an  innovative  fintech  company  that  is  at  the  forefront  of  transforming  the lending  industry  by  empowering  customers  on  their  journey  to  financial  freedom.  Our commitment lies in providing seamless and efficient lending solutions to our customers.

In  this  role,  you  will  play  a  vital  part  in  supporting  daily  operations  by  managing  administrative tasks and ensuring the timely and accurate processing of applications. Must be able to work a Sunday - Thursday  OR Tuesday -Saturday shift. 

What You’ll be Doing:
  • Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team.
  • Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication.
  • Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems.
  • Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently.
  • Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up.
  • Collaborate with sales agents to identify recurring issues and recommend process improvements.
  • Ensure all support requests are handled professionally, promptly, and with a customer-first attitude. 
What You’ll Bring: 
  • Proven experience in a customer service role  , with  a focus on chat and phone support.
  • Experience supporting a sales team, preferably in a fast-paced environment.
  • Strong troubleshooting skills and the ability to resolve technical issues effectively.
  • Experience in the debt settlement industry.
  • Bilingual (English and Spanish) preferred to support our diverse team and client base.
  • Excellent communication skills (verbal and written).
  • Ability to multitask, prioritize, and stay organized in a high-pressure environment.
  • Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools. 
Why Work for Symple Lending: 
  • Competitive Salary 
  • Professional growth
  •  Health insurance 
  • Vision & dental insurance 
  • Paid time off
  • A collaborative and innovative work environment. 
  • Opportunities for professional growth and development.
  • Cutting-edge projects and exposure to the latest technologies.
  • Professional development assistance 
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